Feature request: smart DTMF

lenny
lenny highrollerdonor

A lot of places are implementing randomized VIRs, preventing auto-dialing. Can you add a smart DTMF that hears the numbers that need to be pressed, then presses them? That would be really helpful.

 

Pimmetje
Pimmetje highroller

I think that requires too much resources on the server side. But maybe we can think of a way we can implement such feature and use it with bob. 

A other option that could help in some cases, have a DTFM function that also is able to process time. 

On second 10 press 1 on second 50 press 2 on second 300 press 5 on send 600 press 5 on second 900 press 5. (we could do this by pressing 10*1**50*2**300*5**600*5**900*5#, or maybe a input field on the page)

I am not 100% sure how the current timing works. But it feels a bit random to me. I had some systems hangup because of too fast / too slow input. 

Geezer
Geezer king

Decent AI api's are not cheap and are very resource intensive. We do not have unlimited resources to throw at AI systems.

lenny
lenny highrollerdonor

I agree wth both replies. Perhaps the best way to do it would be on the user's side. Does BobRTC have any APIs that would facilitate this?

Geezer
Geezer king

Not at this time.

Norm Harrison
Norm Harrison kinghunter

I've thought about this before, and while I think this could definitely be possible with a smaller scale of users, but even then there's a few concerns... Those primarily being resource issues like mentioned above, the cost/delay of using a remote, pre-existing API from another company, or both. I do think allowing users to access their calls raw audio stream could work, where they can perform the actions they want with it locally, but we still need to figure out the best and safest way to do this.

If you have any additional comments/suggestions/ideas (even about the existing Auto-DTMF feature) please feel free to share them.

Thank you

lenny
lenny highrollerdonor

I'm experimenting with Selenium for browser automation. Which method do you recommend for sending the command to press the number keys on BobRTC? This is javascript-based, correct?

EDIT: I found it. It's: Dial.session.dtmf("4")

Norm Harrison
Norm Harrison kinghunter

An update on voice recognition for recognizing and sending DTMF tones on randomized IVR menus, we now have a working (but still work in progress) implementation of this that will hopefully be more widely available in the future. This could still change, but the idea as of now is that when both a user, and specific phone number has been "verified" for use of this feature, there should hopefully be an additional option that appears letting you enable it.

And so users aren't forced to use external scripting for finder-grained control over automating static IVR menus, changes have been made to the pre-exsting Auto-DTMF feature (letting you manually specify the time to wait before sending the initial digit and the following ones).

If you have any recommendations/feedback to give on either of these, please let us know.

Thank you

Pimmetje
Pimmetje highroller

The DTFM menu is clear but it looks to me the timeout does not work yet.

Would it be possible to make in text input field where we can copy & paste the DTFM code? This would be great for complex IVR menu's on multiple tabs.

Pimmetje
Pimmetje highroller

I have trouble with IVR menu's involving 0. For example 0#5#5# does not work as expected (i would expect it to send 0 after 5 seconds). 

Pimmetje
Pimmetje highroller

Can we have a option to specify the DTFM options as a GET parameter in the URL prefferably also to enable autoredail. I think it would be good to only do this on toll-free numbers. Or maybe at the cost of some tokens :D. 

Edit: Sorry for the multipost. I missed the second-page option.

Pimmetje
Pimmetje highroller

It is possible to have another way of inputting the auto-DTFM?

If i now want to open 8 tabs to bomb a number it takes me some time to have them all setup. It would be nice to have it as a GET parameter in the url. This way i can favorite a number including there Auto-DTFM

Edit: Sorry for the multipost. I missed the second-page option.


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